Cancellation & refunds
Last updated 24 August 2026
Corporate gifting is made to order and branded to you, so this policy is written around when you cancel rather than whether you may.
Cancelling before production
- Before artwork approval — cancel in writing and we refund the advance in full, less any cost we have already committed on your instruction (a courier sample, for example). We will show you that cost.
- After artwork approval, before printing — we refund the advance less printing set-up already incurred.
Cancelling after production has started
Once your branded material is printed it has no value to anyone else, so printed and personalised items are non-refundable. Unbranded stock items in the same order can still be cancelled if they have not been despatched.
Reducing a quantity
You may reduce a quantity before the address lock-in date, subject to the hamper's minimum order quantity. Below the minimum, the order moves to the next applicable price.
If something arrives damaged, wrong or short
Tell us within seven days of delivery, with photographs where it is damage. We replace or credit the affected boxes — our choice of which, your choice if you tell us you need replacements before Diwali and we can still make it.
We do not ask you to return a damaged food item. Photograph it and dispose of it.
If we deliver late
Our delivery promise, in full:
In hand by the committed date, or a 20% automatic credit note on the affected order value, ex-GST — no claim process. Capped at the lower of 20% or ₹5,00,000 per order. Carve-outs: force majeure, and an address file received after the lock-in date.
This is separate from, and additional to, everything above. You do not claim it — we issue it.
If a home delivery fails
- Wrong or incomplete address supplied to us — we will attempt redelivery once at no charge if you give us a corrected address within seven days. Further attempts are charged at cost.
- Recipient unavailable — the courier reattempts per its own policy, then returns the parcel to us. We will hold it for you or redeliver at cost. We do not treat an unavailable recipient as a late delivery by us.
How refunds are paid
To the account the payment came from, within seven working days of us agreeing the amount. Credit notes are issued against the order and can be set against the balance invoice or a future order, whichever you prefer.